Shipping
Orders placed before 11.00am NZDT will be shipped the same day. NZ nationwide orders are shipped using NZ Post with a flat fee for all regions. Australian orders can either be shipped via NZ Post International (with a targeted delivery time of 6 to 14 working days), or DHL Express (with a targeted delivery time of 3 to 4 working days). You can choose the option that best suits your needs at checkout. Please note, we do not ship on weekends or public holidays.
- There is no minimum order size and no additional charge for drop-shipments to patients.
- We provide an email confirmation with your order, together with tracking details at time of shipping. Once the package shows delivery please contact the carrier directly for any lost or missing packages.
- For orders outside of New Zealand, and Australia please contact us on info@nutritionalmedicinenz.com
Returns
- Returns accepted on unopened product within 30 days of purchase, shipping costs are not refundable. Contact us by emailing info@nutritionalmedicinenz.com for authorization.
- If you have purchased Biocidin Botanicals products through another party, such as an online store or health practitioner, please contact them directly regarding returns.
Practitioners
Registered health professionals can request practitioner access on our practitioners page.