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Customer service

Frequently asked questions

Answers on ordering, delivery and returns, and the product questions we are asked most often. Nutritional Medicine does not provide medical advice; all product information should be evaluated by your practitioner before use.

Ordering, delivery and returns

Choose Subscribe & Save on a product and select from its available delivery intervals. You save 5% on every delivery, and your card is billed automatically for each scheduled order, including any shipping charge. All the subscription items in an order are delivered together on the same schedule.

You can change your card or delivery details, or cancel at any time, from Your account → Subscriptions. There is no minimum term.

Ordering & Products

Product Storage/Transport

General Product Usage

Account comparison

Consumer and professional access

AccessConsumer orderingProfessional account
EligibilityCustomers in New Zealand and AustraliaVerified certified healthcare professionals
Product supportProvided by the customer’s healthcare professionalProfessional product support is available
PortalWebsite cart and secure Stripe checkoutProtected practitioner ordering portal

Nutritional Medicine NZ

Leave a message

Ask about products, orders or deliveries. This is a message form, so you can leave your question and the team can reply by email.