Frequently asked questions
Answers on ordering, delivery and returns, and the product questions we are asked most often. Nutritional Medicine does not provide medical advice; all product information should be evaluated by your practitioner before use.
Ordering, delivery and returns
Choose Subscribe & Save on a product and select from its available delivery intervals. You save 5% on every delivery, and your card is billed automatically for each scheduled order, including any shipping charge. All the subscription items in an order are delivered together on the same schedule.
You can change your card or delivery details, or cancel at any time, from Your account → Subscriptions. There is no minimum term.
Online orders are currently available for New Zealand and Australia. For other Asia-Pacific countries, email info@nutritionalmedicinenz.com before ordering.
No. Once an order has been processed it cannot be changed. If you need additional products, place a separate order.
Nutritional Medicine emails tracking details when an order ships. If the carrier shows the parcel as delivered but it is missing, contact the carrier directly.
Returns require prior authorisation. Only unopened products with unaltered labels are eligible. Report damaged products or order discrepancies to Nutritional Medicine within 72 hours of delivery and email support@nutritionalmedicinenz.com for assistance.
Nutritional Medicine does not provide individual product-usage advice to consumers. Ask your healthcare professional, or email support@nutritionalmedicinenz.com for a list of practitioners familiar with the formulations.
Professional accounts are available only to certified healthcare professionals and require verification before access is activated.
Ordering & Products
None of our products are made with common allergens, including dairy, gluten, soy, corn, animal products, and artificial colouring or flavouring.
Our products do not contain peanuts. (Note: See FAQ specifically regarding tree nuts.) Some products contain alcohol as a carrier. The alcohol is derived from potatoes and/or cane and is free of residual starch, sugar, proteins, or peptides.
The Biocidin® Liquid, Biocidin® LSF, Biocidin® Capsules, Biocidin® Gummies, Biocidin® TS, Dentalcidin™, and Dentalcidin™ LS all contain black walnut hull and leaf, which may contain trace amounts of the black walnut nut protein. Therefore, these products would not be suitable for use by those with severe nut allergies, as determined by their healthcare provider.
The herbs in Biocidin Botanical™ products are sourced from verified suppliers in the US, China, Europe, and India. Where possible, organic herbs are sourced, which is captured on the product labels.
All of the products are vegan, with the exception of the Dentalcidin™ toothpaste, which contains the bee product, royal jelly.
Vegetarian cellulose capsules are used for all products that come in capsule form. The cellulose is sourced from poplar and pine trees (HPMC), and as such may not be suitable for anyone with a severe poplar or pine tree allergy. The capsules used for the Biocidin® also contain a small amount of titanium dioxide, which gives them their opaque white colour.
The products have a manufacturing date printed on them (“MFG” followed by a date). Although the product may not have an expiration date, it is recommended to replace the product two years after the printed manufacturing date.
No. SLS commonly refers to Sodium lauryl (or laureth) sulfate, a common surfactant additive. In our toothpaste, we use sodium lauroyl sarcosinate, an amino acid derivative surfactant that is considered a much safer alternative. It is classified as a low health hazard in the EWG database, International Journal of Toxicology, and the Green Chemical Handbook.
There are approximately 700 drops in each bottle of Biocidin® broad-spectrum Liquid Formula. There are approximately 100 servings in each bottle of Biocidin® Liposomal Formula (each serving meaning 1 pump, equivalent to about 5 drops of the liquid formula). There are approximately 1200 drops in each bottle of Biotonic™ Adaptogenic Tonic.
Product Storage/Transport
Do not allow the product to freeze, or to remain in an area above 32℃ (90℉) for a prolonged period of time. In transit, the products may be exposed for short periods to temperatures higher or lower than recommended for storage, and this is not typically a problem.
General Product Usage
Nutritional supplements such as the herbal products made by Biocidin Botanicals™ are not meant to diagnose, treat, cure or prevent any kind of disease or medical condition. The purpose of broad-spectrum nutritional supplements is to support the body and maintain health. These supplements are formulated to provide nutritional support. For best results, contact an integrative healthcare provider, naturopath, or another practitioner familiar with nutritional and herbal supplement protocols.
Although not ideal, you can take it with a full stomach. A little extra may be taken, to compensate for the hindered absorption. Please consult your practitioner for specific amounts. Taking Biocidin® 15-20 minutes prior to eating helps to maximize absorption, and is strongly suggested.
It is very important to wait an hour or more, until the stomach has emptied, to take the G.I. Detox™ INT. It is also advisable to wait another full hour, after taking G.I. Detox™ INT, before eating or drinking anything other than water. This helps to ensure that the G.I. Detox™ INT is helping cleanse biofilm breakdown and not food nutrients, supplements, or medications.
Preliminary research supporting the use of the ingredients in the products in the amounts captured on the label have shown no significant reduction in beneficial gut flora. The use of a high-quality probiotic supplement like Proflora® 4R during the protocol is still highly recommended, as it supports the normal proliferation of healthy gut flora.
Most probiotics should be taken a minimum of two hours after taking Biocidin®, Olivirex®, or G.I. Detox™ INT. Taking probiotics before bed is preferable, if possible, to give them maximum proliferation time without food or supplement interference. Proflora® 4R does not need to be taken apart from Biocidin®, but should still be taken at least one hour apart from any Olivirex®, or G.I. Detox™ INT.
Due to reports of GI tract upset when combining the two, we do not recommend taking grapefruit seed extract while following a Biocidin® protocol.
Under the supervision of your healthcare practitioner, you can take the Biocidin® for 4-8 weeks for an annual or semi-annual cleanse. G.I. Detox™ INT and Proflora® 4R are highly recommended along with Biocidin®, to support this periodic GI cleansing.
Biocidin® and Olivirex® should generally be taken an hour apart from antibiotic drugs to avoid stomach upset. These herbal products are generally very safe and can actually support the body when used along with antibiotics. G.I. Detox™ INT should always be taken a minimum of one hour away from any medications. Be sure to read the product insert for the drug in question to see which herbs are contraindicated, if any.
Antibiotics are important drugs that are often very helpful and are a valid treatment option. We do not suggest that you stop taking a prescribed antibiotic drug unless directed to do so by a qualified medical professional.
Consumer and professional access
| Access | Consumer ordering | Professional account |
|---|---|---|
| Eligibility | Customers in New Zealand and Australia | Verified certified healthcare professionals |
| Product support | Provided by the customer’s healthcare professional | Professional product support is available |
| Portal | Website cart and secure Stripe checkout | Protected practitioner ordering portal |
