Returns, Damaged or Defective Products
Our policy in relation to Returns, Damaged or Defective Products shall be as specified in Our standard Terms and Conditions for the supply of Products and Services. We shall not accept returns for change of mind or if You make a wrong decision unless due to our negligence or incorrect information supplied by Ourselves.
Please see our full Terms & Conditions.
Full policy
Terms and Conditions of Use
The terms that apply to visitors and customers using this website.
How to start a return
- Report damaged products or order discrepancies within three (3) days of delivery to qualify for a return or refund.
- Email the team with your order number. Returns need authorisation before anything is sent back.
- Only unopened items with unaltered labels are eligible.
- Once authorised, send the products with proof of purchase within five (5) days. A restocking fee may apply.
Products bought from a practitioner, reseller or another retailer are covered by that seller's returns policy. See shipping and returns for the full detail.